Support Center
Find answers, get support, and make the most of your RollingTrack fleet management experience
Frequently Asked Questions
Getting Started
How do I set up my first vehicle?
Navigate to the Vehicles section in your dashboard, click 'Add Vehicle', and follow the step-by-step setup wizard. You'll need your vehicle's VIN and registration details.
What devices are compatible with RollingTrack?
RollingTrack supports OBD-II devices, GPS trackers, and smartphone apps. Check our compatibility guide for specific device models.
How long does installation take?
Most installations take 15-30 minutes. Our plug-and-play devices require no technical expertise.
Fleet Management
How do I track multiple vehicles?
Use the Fleet Overview dashboard to monitor all vehicles simultaneously. You can filter by location, status, or driver.
Can I set up geofences?
Yes! Create custom geofences in the Locations section. Set alerts for when vehicles enter or exit specific areas.
How do I manage driver assignments?
Go to Drivers section, add driver profiles, and assign them to specific vehicles. You can track driver behavior and performance.
Reports & Analytics
What reports are available?
Generate reports for fuel consumption, route efficiency, driver behavior, maintenance schedules, and cost analysis.
Can I schedule automated reports?
Yes! Set up daily, weekly, or monthly automated reports to be sent to your email or team members.
How do I export data?
All reports can be exported in PDF, Excel, or CSV formats from the Reports dashboard.
Troubleshooting
Vehicle not showing location updates?
Check device connection, ensure GPS signal, and verify your data plan. Contact support if issues persist.
Dashboard not loading properly?
Clear your browser cache, check internet connection, or try a different browser. Our system status page shows any ongoing issues.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your email, and follow the reset instructions sent to your inbox.
Need Help?
Our support team is here to help you succeed with RollingTrack. Don't hesitate to reach out with any questions or concerns.
Email Support
support@rollingtrack.com
Phone Support
+254798505569
Our Office
P.O. Box 51366 – 00100 Nairobi, Kenya