Privacy Policy
How RollingTrack collects, uses, and protects your personal information
1. Introduction
At RollingTrack Inc. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Your Privacy Matters: We believe in transparency and giving you control over your data. This policy is designed to help you understand your privacy rights and how to exercise them.
2. Information We Collect
Personal Information
Information you provide directly to us when creating an account or using our services.
Usage Data
Information automatically collected when you interact with our website and services.
Vehicle & Fleet Data
Data collected from your vehicles and fleet operations through our tracking services.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- • Provide fleet management services
- • Process transactions and billing
- • Deliver customer support
- • Send service-related communications
Improvement & Analytics
- • Analyze usage patterns and trends
- • Improve our services and features
- • Develop new products and services
- • Ensure security and prevent fraud
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and services, subject to confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- SSL/TLS encryption for data transmission
- Encrypted data storage and backups
- Regular security audits and assessments
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access & Portability
Request access to your personal data and receive a copy in a portable format.
Correction & Update
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data, subject to legal and contractual obligations.
Opt-Out
Opt out of certain data processing activities, including marketing communications.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- • Account information: Duration of account plus 7 years for legal compliance
- • Vehicle tracking data: 3 years for operational and safety purposes
- • Usage analytics: 2 years for service improvement
- • Marketing data: Until you opt out or request deletion
8. International Data Transfers
Cross-Border Data Processing
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.
Safeguards include: Standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms.
9. Children's Privacy
Age Restriction: Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Stay Informed: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: privacy@rollingtrack.com
Data Protection Officer: dpo@rollingtrack.com
Address: RollingTrack Inc., P.O. Box 51366 – 00100 Nairobi, Kenya
Phone: +254798505569
Response Time: We respond to privacy inquiries within 30 days